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Terms and Conditions


Shipping

General Shipping Information
Titanium Wedding Ring ships via FedEx or USPS, and each package is insured for the full retail value. Packages may require an adult signature in order to be delivered.

Estimated Shipping Times
Estimated ship dates are posted on most product pages. Please note that these ship dates are an approximation only, are not a guarantee, and are based on your computer's date. (It is our expectation that your computer's date is set correctly.) The estimated dates provided do not take into account holidays, which may delay an order slightly. If you are concerned about making a deadline, please contact us to ensure on-time delivery.

Alternate Shipping Address
We will gladly ship your package to an address other than your credit card billing address. For example, if your billing address is a P.O. Box or you want to keep the purchase a surprise, you may ship the package to an alternate address. However, for security reasons, this alternate shipping address must be listed on file with your credit card company as an authorized alternate shipping address.

International Shipping
We will ship internationally via FedEx International Priority for an additional fee, which varies by location. All packages will be fully insured. Unfortunately, we will not be responsible for duties, customs fees, or any expense or delay that may occur when shipping internationally. Please check your national and local regulations. Additionally, for international orders, we accept payment by bank wire only. Customer is responsible for all duties, customs fees, expenses, etc. TWR is in no way responsible for duties, customs fees, expenses, etc.

Saturday Delivery
If needed, we can always ship a package for Saturday delivery. There is an additional shipping fee of $25.00 for FedEx Saturday delivery. Please check with FedEx (call 1-800-GO-FEDEX) to verify that Saturday delivery is available in your area.

General Product Information

Pricing and Availability
Titanium Wedding Ring makes every effort to ensure the correct pricing of our items. In the event that a product is priced incorrectly, we reserve the right to cancel any order(s) placed for an incorrect price. All prices and availability of products is subject to change without notice. Please contact us prior to placing your order if you have any questions regarding items and or prices listed on our website. Discounts offered in the future cannot be applied to past purchases.

Product Design
The design of the finished product may vary slightly from the product image shown on the website. For example, an eternity ring image may show holes on the inside of the ring, but the eternity ring made for you could be solid on the inside. If you have any questions or concerns about minor design variations, please contact us.

General Information

Comments and Suggestions
TWR welcomes all your comments and suggestions. Please call us toll free at 1-877-472-2700 or e-mail us at sales@titaniumweddingring.com.

Payment Methods
For your convenience, TWR accepts Visa, MasterCard, American Express, wire transfer and PayPal payments. If you are interested in paying by wire transfer, please contact us. Please note: For international orders, we accept payment by bank wire only.

Sales Tax
All orders shipped within the state of California will be subject to California state sales tax of 9%.

Returns
TWR is proud to offer a 30-day return policy. This means that any purchase still in its original condition may be returned back to TWR within 30 days of when the item was originally shipped. The item must be in the original condition or it will not be accepted for return. For example, the item can not have been worn. All of the original paperwork, diamond grading reports and jewelry box must accompany the piece or pieces of jewelry. If we do not receive all of the original contents a replacement fee will apply. If the original diamond lab certificate is not included, a $500 replacement fee will apply. Your account will be credited, less a restocking fee per item and any replacement fees, once the package has been received and reviewed by our Graduate Gemologist, usually within 1-2 business days. There is a $15 restocking fee on returns under $1,000, and a $45 restocking fee for returns over $1,000. Note: The customer is always responsible for paying the shipping costs on any items shipped back to TWR on any returns, repairs or exchanges. No exceptions allowed.




These terms and conditions are subject to change without notice.
Last updated 4/5/2019